Outage in Vonage Business
Account Features Not Updating for Some Accounts
Resolved MinorIncident Report
Summary AI Generated
Vonage Business experienced a minor incident lasting approximately 1.3 hours in which account feature modifications were not updating correctly for some accounts. The affected components included Virtual Receptionist, Call Forwarding, Call Queues, and Receptionist Console. The issue was identified, mitigations were applied, and full service was restored by 18:45 UTC on September 3, 2026.
We are aware of issues that may be impacting account feature modifications. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Business Call Forwarding Vonage Business Virtual Receptionist Vonage Business Call Queues Vonage Business Receptionist ConsoleTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 09/03/2026 07:46PM
Vonage services have been fully restored following today’s service interruption. Full resolution has been confirmed effective 2026-09-03 18:45 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
MONITORING
16 days ago - at 09/03/2026 06:59PM
Vonage services continue to show signs of recovery following today's interruption impacting account feature modifications. We'll continue to provide further updates here within the next hour and until full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
16 days ago - at 09/03/2026 06:45PM
We have identified the issue that may be impacting account feature modifications and applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
16 days ago - at 09/03/2026 06:40PM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 09/03/2026 06:32PM
We are aware of issues that may be impacting account feature modifications. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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