Outage in Vonage Business
Voicemail Transcription Failure
Resolved MinorIncident Report
Summary AI Generated
Vonage Business experienced a voicemail transcription failure lasting approximately 27 hours, during which users were unable to receive transcriptions of their voicemails. The issue was identified and showed early signs of recovery after roughly 18 hours before being fully resolved. Vonage confirmed complete service restoration on July 9, 2026.
We are aware of issues that may be impacting your Voicemail Transcriptions. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next two hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Business VoicemailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/09/2026 10:08PM
Vonage services have been fully restored following the issue impacting Voicemail Transcription. We appreciate your patience and understanding while we worked to resolve this as quickly as possible. Should you have any further questions or concerns, please don't hesitate to reach out to our support team at vonage.com/support.
MONITORING
9 days ago - at 07/09/2026 01:34PM
We have identified the issue impacting your Voicemail Transcription services and we are seeing early signs of recovery. Thank you for your patience and understanding. If you have any questions or the issue persists, please contact https://www.vonage.com/support/
INVESTIGATING
9 days ago - at 07/08/2026 07:58PM
We are working to resolve the issue that may be impacting your Voicemail Transcriptions. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
9 days ago - at 07/08/2026 06:58PM
We are aware of issues that may be impacting your Voicemail Transcriptions. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next two hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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