Outage in Vonage Business
Unable to Log into a Subset of Vonage Services
Resolved MajorIncident Report
Summary AI Generated
Vonage Business experienced a major service incident where a subset of users were unable to log into multiple Vonage services including the Integration Suite, Desktop App, Mobile Apps, Vonage Meetings, and Admin Portal. The login issues affected users for 1.7 hours before engineers identified the root cause, applied mitigations, and fully restored all services.
We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Business Vonage Integration Suite Vonage Business Desktop App Vonage Business Mobile App (Android™) Vonage Business Mobile App (iOS) Vonage Business Vonage Meetings Vonage Business Admin PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/20/2026 05:07PM
Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support
IDENTIFIED
3 days ago - at 04/20/2026 03:46PM
We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
3 days ago - at 04/20/2026 03:27PM
We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
3 days ago - at 04/20/2026 03:25PM
We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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