Outage in Vonage Contact Centre (VCC)

IR27051 VCC: Service Disruption in US region.

Resolved Minor
August 29, 2024 - Started 4 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting the VCC platform for ContactPad not loading, connection issues and stuck interactions. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) Inbound Voice Interactions
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/30/2024 06:04PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING 4 months ago - at 08/29/2024 10:53PM

We have successfully removed the blocked interactions from our system. If you are still experiencing issues with stuck interactions, please reach out to our support team for further assistance. Thank you for your patience and understanding.

IDENTIFIED 4 months ago - at 08/29/2024 09:48PM

We are actively working towards removing the stuck interactions. Our team is focused on resolving this issue as quickly as possible.

INVESTIGATING 4 months ago - at 08/29/2024 08:56PM

The services were fully restored at 19:45 UTC. However, we are currently observing some interactions that remain stuck. Our team is actively working to resolve this issue. Further updates will be provided as soon as they are available.

INVESTIGATING 4 months ago - at 08/29/2024 07:47PM

We are currently aware of an ongoing issue affecting the VCC platform for ContactPad not loading, connection issues and stuck interactions. Our Incident Management team is investigating the issue with priority.

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