Outage in Vonage Contact Centre (VCC)

IR27099 - Call quality issues and calls not connecting for BYON/Agent Connect

Resolved Major
February 13, 2025 - Started 9 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue regarding call quality issues and calls not connecting involving BYON and Agent Connect. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 02/13/2025 07:33PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

IDENTIFIED 9 days ago - at 02/13/2025 05:24PM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

IDENTIFIED 9 days ago - at 02/13/2025 04:19PM

Our carrier partner has identified an issue and are working on resolving this as soon as possible.

INVESTIGATING 9 days ago - at 02/13/2025 02:00PM

We are currently aware of an ongoing issue regarding call quality issues and calls not connecting involving BYON and Agent Connect. Our Incident Management team is investigating the issue directly with our carrier partner at highest priority.

INVESTIGATING 9 days ago - at 02/13/2025 11:12AM

We are currently aware of an ongoing issue regarding call quality issues and calls not connecting involving BYON and Agent Connect. Our Incident Management team is investigating the issue our carrier partner with high priority.

INVESTIGATING 9 days ago - at 02/13/2025 10:20AM

We are currently aware of an ongoing issue regarding call quality issues and calls not connecting involving BYON and Agent Connect. Our Incident Management team is investigating the issue with priority.

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