Outage in Vonage Contact Centre (VCC)
IR27103 VCC: SCV WrapUp issues in NAM
Resolved Minor
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Outage Details
We are currently aware of an ongoing issue affecting agent wrap-up duration for SCV customers in NAM. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Service Cloud Voice (SCV) Vonage Contact Centre (VCC) Service Cloud Voice (SCV)Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/24/2025 09:34AM
This incident has been resolved.
IDENTIFIED
3 months ago - at 02/24/2025 09:26AM
We've identified this to be affecting specific customer configurations and are following up with the customers impacted
INVESTIGATING
3 months ago - at 02/24/2025 08:50AM
We are currently aware of an ongoing issue affecting agent wrap-up duration for SCV customers in NAM. Our Incident Management team is investigating the issue with priority.
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