Outage in Vonage Contact Centre (VCC)

IR27108 VCC: Call connection problems.

Resolved Minor
March 04, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Need to monitor Vonage Contact Centre (VCC) outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage Contact Centre (VCC), and never miss an outage again.
Start Free Trial

Outage Details

We noticed a small number of calls effected between 8:56 - 9:02 GMT. Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/04/2025 04:56PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING 3 months ago - at 03/04/2025 11:57AM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

INVESTIGATING 3 months ago - at 03/04/2025 09:49AM

We have observed a reoccurrence of the issue affecting Inbound and Outbound calls. We are currently investigating the reason for the reoccurrence

INVESTIGATING 3 months ago - at 03/04/2025 09:29AM

We noticed a small number of calls effected between 8:56 - 9:02 GMT. Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Latest Vonage Contact Centre (VCC) outages

IR27143 - NAM WebRTC calls not connecting - about 15 hours ago
IR27139 VCC: EMEA - Calls not connecting - Belgium - 4 days ago
IR27138 - Delay in EMEA dashboards - 10 days ago
IR27137 - EMEA - Contactpad not loading and platform not reachable - 14 days ago
IR27136 - Chinese Inbound numbers not connecting - 15 days ago

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook