Outage in Vonage Contact Centre (VCC)
IR27108 VCC: Call connection problems.
Resolved Minor
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Outage Details
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice InteractionsLatest Updates ( sorted recent to last )
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
We have observed a reoccurrence of the issue affecting Inbound and Outbound calls. We are currently investigating the reason for the reoccurrence
We noticed a small number of calls effected between 8:56 - 9:02 GMT. Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
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