Outage in Vonage Contact Centre (VCC)

IR27110 - Historical analytics and real time data missing

Resolved Minor
March 11, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting the Historical analytics and real time data. Our Incident Management team is investigating the issue with priority.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/12/2025 04:05PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 03/11/2025 04:24PM

We have identified the root cause of the problem and we are working on mitigating the remaining impact. If you are still experiencing issues, please contact Support.

INVESTIGATING about 2 months ago - at 03/11/2025 03:27PM

We are currently aware of an ongoing issue affecting the Historical analytics and real time data. Our Incident Management team is investigating the issue with priority.

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