Outage in Vonage Contact Centre (VCC)

IR27131 VCC: Outbound Calling Issues - EMEA

Resolved Minor
April 11, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting outbound calling in the EMEA region. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/11/2025 12:15PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/11/2025 10:40AM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

IDENTIFIED about 1 month ago - at 04/11/2025 10:11AM

We have identified the problem affecting outbound calling. We are actively working to recover the service. If you are experiencing issues please contact Support.

INVESTIGATING about 1 month ago - at 04/11/2025 09:27AM

We are currently aware of an ongoing issue affecting outbound calling in the EMEA region. Our Incident Management team is investigating the issue with priority.

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