Outage in Vonage

Voice Service Degradation on London Server

Resolved Maintenance
February 17, 2022 - Started over 3 years ago - Lasted about 1 month
Official incident page

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Outage Details

Our monitoring has alerted us to a connection issue in one of our London data centre servers. Customers may experience service degradation with their voice traffic via this server. This only affects some users and not all users using our Voice products. We alerting our customers immediately while our engineering team is currently working on the fix.
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 02/17/2022 03:48AM

One of the servers in the London Datacenter experienced a connection issue, and customers may have experienced an impact in Voice calls from 02:18 UTC till 02.50 UTC. We have taken this server out of service and will continue to monitor the situation.

INVESTIGATING over 3 years ago - at 02/17/2022 02:54AM

Our monitoring has alerted us to a connection issue in one of our London data centre servers. Customers may experience service degradation with their voice traffic via this server. This only affects some users and not all users using our Voice products.
We alerting our customers immediately while our engineering team is currently working on the fix.

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