Outage in Vonage

Service issue : Voice API Talk (Text to Speech) Actions

Resolved Minor
March 03, 2022 - Started over 3 years ago - Lasted 26 days
Official incident page

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Outage Details

Our monitoring has alerted us to potential voice service issues in our platform. We are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting a small subset of non-SSML-supported Voice API talk languages. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage [Beta] Conversation API Vonage TTS API Vonage [Beta] In-App IP Voice
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/03/2022 03:23PM

We have implemented a fix for this issue.

Some customers may have experienced audio issues with non-SSML-supported Voice API Talk (Text to Speech) Actions.

Services were impacted from 2021-03-02 15:12 UTC to 2021-03-03 13:56 UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.

INVESTIGATING over 3 years ago - at 03/03/2022 12:50PM

Our monitoring has alerted us to potential voice service issues in our platform. We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting a small subset of non-SSML-supported Voice API talk languages.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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