Outage in Vonage

Service Issue in Platform for BT customers connecting to London DC

Resolved Minor
March 17, 2022 - Started over 3 years ago - Lasted 12 days
Official incident page

Need to monitor Vonage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage, and never miss an outage again.
Start Free Trial

Outage Details

We have identified a service issue in our platform. The impact is limited to B.T customers connecting to our London DC; customers may experience connection or quality degradations using the following real-time services: In-App Voice SIP Trunking WebSocket Voice API calls, such as Talk and Connect actions to Phone endpoints are not impacted by the issue. We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage [Beta] In-App IP Voice
Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 03/17/2022 05:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 03/17/2022 03:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 03/17/2022 01:40PM

We are continuing to investigate this issue.

IDENTIFIED over 3 years ago - at 03/17/2022 11:59AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 03/17/2022 10:55AM

We have identified a service issue in our platform. The impact is limited to B.T customers connecting to our London DC; customers may experience connection or quality degradations using the following real-time services:

In-App Voice
SIP Trunking
WebSocket

Voice API calls, such as Talk and Connect actions to Phone endpoints are not impacted by the issue.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Latest Vonage outages

Germany SMS - Delivery degradation towards Telefonica Germany - 1 day ago
Spain SMS - Delivery degradation towards Xfera Moviles SA - 1 day ago
Pakistan SMS - Degradation towards CM Pak / Zong network - 4 days ago
Malaysia SMS - Delivery degradation affecting International Brands towards Celcom and Digi networks - 5 days ago
Colombia SMS - Delivery degradation towards all networks - 5 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook