Outage in Vonage

Service Issue in Platform - Messages & Dispatch APIs

Resolved Minor
March 25, 2022 - Started over 3 years ago - Lasted 4 days
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Messages API Dispatch API We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/25/2022 10:14AM

We have implemented a fix for this issue and we are monitoring the results.

The following services were impacted from 2022-03-25 08:52 UTC until 2022-03-25 08:59 UTC:
Messages API
Dispatch API

A small volume of Customer requests originating from AP and EU regions may have experienced increased response times, HTTP timeouts or HTTP 504 responses.

We will continue to monitor the service during the next few hours and post updates should anything change.

INVESTIGATING over 3 years ago - at 03/25/2022 09:17AM

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Messages API
Dispatch API


We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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