Pricing Issue across the API platform

We have implemented a fix for the incorrect pricing notification email sent to some of our customers. Customers who received the incorrect pricing notification earlier will be notified with the updated pricing notification.

We will continue to monitor the service during the next few hours and post updates should anything change.

We are continuing to work on the fix for the incorrect pricing notification email sent to some of our customers and will post further updates here.

We have implemented a fix for the incorrect pricing data available for download on the Customer dashboard. Customers will now be able to download the correct pricing information from the customer dashboard.

We continue to work on the fix for the incorrect pricing notification email sent to some of our customers and will post further updates here.

Further investigation has confirmed that the pricing available for download from the Customer Dashboard for some SMS and Voice customers was incorrect. We apologise for the inaccuracy of the previous update.

We are making progress on resolving and will post further updates here.

We have more information and can clarify the impact of this incident.
1. The impact is limited to incorrect pricing provided in email notifications received by a small number of customers.
2. The prices displayed in the Customer Dashboard were NOT impacted and is displaying correct pricing.

We are currently working on getting the issue fixed and will post further updates here.

We are continuing to work on the fix related to the issue.

We are continuing to work on the fix related to the issue.

We have identified the root cause for the service issue with the display of previous/historic pricing in email notifications and the Customer Dashboard.

We are currently working on getting the issue fixed and will post further updates here.

We have found a potential service issue with our dashboard platform affecting the Pricing across the API platform starting 5th April 2022, 10.00 AM UTC.

We are alerting customers in case they were impacted by the issue and we are currently working on the resolution.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.