Voice API - Asia Pacific DC

We have identified and implemented a fix for this issue.

Voice API, TTS API and SIP Trunking customers may have experienced missing events from existing calls or calls failing to establish between 2022-04-10 09:15 UTC - 10:33 UTC. The impact was limited to calls processed in our Asia-Pacific DC.

We will continue to monitor the service during the next few hours and post updates should anything change.

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting voice traffic in our Asia-Pacific Data Center.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.