Service Issue in Platform - In-App Voice & Messaging

We have implemented a fix for the In-App Voice and Messaging outage.

The list of services that were impacted have been confirmed as:
In-App Voice
In-App Messaging

We will continue to monitor the service during the next few hours and post updates should anything change.

We are continuing to investigate this issue.

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
In-App Voice

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.