Outage in Vonage

Service Issue in Platform

Resolved Minor
June 02, 2022 - Started over 2 years ago - Lasted 32 minutes
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Messages API We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage [Beta] Messages API Vonage [Beta] Dispatch API
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/02/2022 10:55AM

This issue has been resolved.

The following services were impacted from 2022/06/02 10:00 UTC until 2022/06/02 10:20 UTC:

Messages and Dispatch API: Some webhooks might not be signed
Messages API: Increased latency on MMS
Dev API
Customer Dashboard
Voice API
Partner API

All services have been restored.

We will continue to monitor the service during the next few hours and post updates should anything change.

INVESTIGATING over 2 years ago - at 06/02/2022 10:26AM

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Messages API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Latest Vonage outages

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SMS rejections US - 2 days ago
Nigeria SMS - Delivery Degradation towards MTN network - 3 days ago
Venezuela SMS - Degradation of messages towards Digitel networks - 4 days ago

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