Outage in Vonage

Service Issue in Platform - smpp-ap-2

Resolved Minor
June 07, 2022 - Started over 2 years ago - Lasted 24 minutes
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the SMPP endpoint smpp-ap-2.vonage.com We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage SMPP
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/07/2022 04:28PM

Our Engineering team has implemented a fix. SMPP endpoint smpp-ap-2.vonage.com would now be working normally. We will continue to monitor this fix.

INVESTIGATING over 2 years ago - at 06/07/2022 04:00PM

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the SMPP endpoint smpp-ap-2.vonage.com


We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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