Outage in Vonage

Service Issue in Platform

Resolved Minor
June 15, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring has alerted us to a service issue with our platform where customers may face delays for inbound and outbound SMS. It is currently affecting customers using both HTTP and SMPP services for SMS API starting at 11:22 UTC. Currently the number of impacted messages is understood to be small. The following products are impacted: SMS API We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage Inbound SMS Vonage Outbound SMS
Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 06/15/2022 02:06PM

We are continuing to work on a fix for this issue and will update you as soon as we do.

IDENTIFIED over 3 years ago - at 06/15/2022 12:57PM

Our monitoring has alerted us to a service issue with our platform where customers may face delays for inbound and outbound SMS. It is currently affecting customers using both HTTP and SMPP services for SMS API starting at 11:22 UTC.
Currently the number of impacted messages is understood to be small.

The following products are impacted:
SMS API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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