Outage in Vonage

Issue with Customer dashboard

Resolved Minor
June 22, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring has alerted us to a potential service issue with our platform. We are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Customer dashboard We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage Nexmo Dashboard

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/22/2022 02:12PM

We have implemented a fix for this issue where customers were not able to log in to the Nexmo dashboard.

The following services were impacted from 22-June-2022 12:55 UTC until 22-June-2022 13:40 UTC
Nexmo Customer dashboard

We will continue to monitor the service during the next few hours and post updates should anything change.

INVESTIGATING over 3 years ago - at 06/22/2022 01:25PM

Our monitoring has alerted us to a potential service issue with our platform. We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Customer dashboard

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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