Outage in Vonage

CA SMS - Degradation affecting Bell Cellular through Short Codes

Resolved Minor
June 27, 2022 - Started over 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Bell Cellular. As of result, you may experience delays on outbound messages via short codes towards subscribers of the carrier mentioned above. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Components affected
Vonage North America (US, Canada & Caribbean) traffic
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/27/2022 04:09PM

A fix has been implemented and we are monitoring the results.

MONITORING over 3 years ago - at 06/27/2022 03:57PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 06/27/2022 01:23PM

We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Bell Cellular.

As of result, you may experience delays on outbound messages via short codes towards subscribers of the carrier mentioned above.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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