Outage in Vonage

Service Issue in Platform

Resolved Minor
July 11, 2022 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with our platform where some customers may have faced delivery issues with inbound SMS using SMS API since 5th July. Follow products are impacted: SMS API HTTP and SMPP customers We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage Inbound SMS
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 07/11/2022 03:08PM

We have identified the root cause of the issue.

We are currently working on implementing a fix and will post further updates here.

INVESTIGATING over 2 years ago - at 07/11/2022 02:27PM

We are continuing to investigate the issue.

INVESTIGATING over 2 years ago - at 07/11/2022 01:19PM

Our monitoring has alerted us to a potential service issue with our platform where some customers may have faced delivery issues with inbound SMS using SMS API since 5th July.

Follow products are impacted:
SMS API
HTTP and SMPP customers

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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