Outage in Vonage

US SMS - Latency for messages sent using a subset of Short Codes

Resolved Minor
October 29, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Please be advised that we have been notified by our supplier of delays for SMS messages and delivery receipts in the US. During this time you may encounter latency in DLRs and SMS messages sent using a subset of short codes. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 10/29/2022 06:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 10/29/2022 05:59PM

Please be advised that we have been notified by our supplier of delays for SMS messages and delivery receipts in the US. During this time you may encounter latency in DLRs and SMS messages sent using a subset of short codes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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