Outage in Vonage

USA SMS - message latency affecting subset of short codes towards AT&T

Resolved Minor
April 28, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We have been notified about potential message latency for messages using a subset of short codes towards AT&T. You may expect delayed outbound messages, missing or late delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/28/2023 08:04PM

This incident has been resolved.

MONITORING over 2 years ago - at 04/28/2023 06:51PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 04/28/2023 05:41PM

We have been notified about potential message latency for messages using a subset of short codes towards AT&T. You may expect delayed outbound messages, missing or late delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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