Outage in Vonage

Service Issue in Messages API platform: WhatsApp Channel

Resolved Minor
January 25, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue in our Messages API platform with WhatsApp outbound messages. Some customers may receive undeliverable callbacks for some WhatsApp on-premise outbound messages. We are alerting customers immediately while our engineering teams investigate. The following services have been impacted from [2024-01-25 12:24] UTC: Messages API: WhatsApp Outbound messages Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/25/2024 05:05PM

This incident has been resolved.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

MONITORING over 1 year ago - at 01/25/2024 03:20PM

We have implemented a fix for this issue.

Some customers may have experienced outbound message delivery issues via WhatsApp Channel using our Messages API between 2024-01-25 12:24 UTC and 2024-01-25 13:32 UTC.

The list of services that were impacted has been confirmed as:
Messages API: WhatsApp Channel

We will continue to monitor the service during the next few hours and post updates should anything change.

IDENTIFIED over 1 year ago - at 01/25/2024 02:06PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 01/25/2024 12:46PM

Our monitoring has alerted us to a potential service issue in our Messages API platform with WhatsApp outbound messages. Some customers may receive undeliverable callbacks for some WhatsApp on-premise outbound messages. We are alerting customers immediately while our engineering teams investigate.

The following services have been impacted from [2024-01-25 12:24] UTC:
Messages API: WhatsApp Outbound messages


Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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