Outage in Vonage

Voice API - Unable to download recordings when using Java SDK

Resolved Minor
December 19, 2024 - Started 2 days ago - Lasted about 1 hour
Official incident page

Need to monitor Vonage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage, and never miss an outage again.
Start Free Trial

Outage Details

At approximately 16:00 UTC on 17th December, a platform media service update changed nexmo.com URLs to vonage.com URLs. Some customers using the official Java SDK reported that they could no longer download call recordings via the SDK after this change. Impact to other SDKs is unknown at this time. To resolve this issue, the engineering are rolling back the change. No recordings or other call data have been lost. For any further questions, please contact api.support@vonage.com
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/19/2024 11:36PM

The change has been reverted and the issue is now resolved.

For any further questions, please contact support@api.vonage.com

IDENTIFIED 2 days ago - at 12/19/2024 10:32PM

At approximately 16:00 UTC on 17th December, a platform media service update changed nexmo.com URLs to vonage.com URLs.

Some customers using the official Java SDK reported that they could no longer download call recordings via the SDK after this change. Impact to other SDKs is unknown at this time.
To resolve this issue, the engineering are rolling back the change.

No recordings or other call data have been lost.

For any further questions, please contact api.support@vonage.com

Latest Vonage outages

Colombia SMS - Delivery degradation towards Claro network - about 21 hours ago
SMS rejections US - 2 days ago
Nigeria SMS - Delivery Degradation towards MTN network - 3 days ago
Venezuela SMS - Degradation of messages towards Digitel networks - 4 days ago
Pakistan SMS - Degradation towards CM Pak / Zong network - 4 days ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE