Outage in Vonage

WhatsApp Template Management API (BETA) and WhatsApp Hosted ES flows ongoing degradation

Resolved Minor
February 13, 2025 - Started 9 days ago - Lasted 9 days
Official incident page

Need to monitor Vonage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage, and never miss an outage again.
Start Free Trial

Outage Details

Customers are currently experiencing problems with our WhatsApp Template Management API and we are working with our partner to resolve the issue. You may experience timeouts while using the API. We will update this status as soon as we have more information on this issue.
Latest Updates ( sorted recent to last )
RESOLVED 17 minutes ago - at 02/22/2025 01:41PM

This incident has been resolved.

MONITORING about 2 hours ago - at 02/22/2025 12:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 02/21/2025 12:51PM

We are still collaborating with Meta to resolve this issue.
Please note that, in addition, this issue is also intermittently affecting the WhatsApp Number Registration endpoint, which is impacting the onboarding process via WhatsApp Embedded Signup flow.

IDENTIFIED 2 days ago - at 02/20/2025 04:06PM

We are continuing to work with Meta on a fix for this issue. Customers may experience timeouts while using WhatsApp Template Management API (BETA) while this issue is still ongoing.

IDENTIFIED 3 days ago - at 02/19/2025 02:48AM

This is an update that we are still working with our partner to resolve this issue, customers may experience timeouts while using WhatsApp Template Management API (BETA) while this issue is still ongoing.

IDENTIFIED 8 days ago - at 02/14/2025 12:10PM

Sorry for the delay in resolving this. We are working hard with our partner to resolve this and will update you as soon as we do.

You may experience timeouts while using the WhatsApp Template Management API (BETA) while this issue is still ongoing.

IDENTIFIED 9 days ago - at 02/13/2025 05:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 days ago - at 02/13/2025 05:31PM

Upon further investigation, this is only affecting our WhatsApp Template Management API (BETA) and we are working with our partner to resolve the issue.

We will update this status as soon as we have more information on this issue.

INVESTIGATING 9 days ago - at 02/13/2025 04:45PM

Customers are currently experiencing problems with our WhatsApp Template Management API and we are working with our partner to resolve the issue.

You may experience timeouts while using the API.

We will update this status as soon as we have more information on this issue.

Don't be the last to know when your dependencies go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3746 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook