Outage in Vonage
Service issue in Voice platform
Resolved Minor
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Outage Details
Our monitoring system has alerted us to a potential service issue with our Voice platform.
Some customers who were previously permitted to use custom CLIs and not our Vonage LVNs may experience call failures due to those permissions being removed due to a recent change
We’re working on getting the issue fixed.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/04/2025 04:25PM
This incident is now resolved.
MONITORING
1 day ago - at 06/04/2025 12:17PM
We have implemented a fix for this issue.
Customers who were previously permitted to use custom CLIs and not our Vonage LVNs may have experienced call failures due to those permissions being removed due to a recent change.
Services were impacted from [28-05-2025 16:00] UTC until [04-06-2025 11:09] UTC.
We will continue to monitor the service during the next few hours and post updates should anything change.
IDENTIFIED
2 days ago - at 06/04/2025 11:40AM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 06/04/2025 10:22AM
Our monitoring system has alerted us to a potential service issue with our Voice platform.
Some customers who were previously permitted to use custom CLIs and not our Vonage LVNs may experience call failures due to those permissions being removed due to a recent change
We’re working on getting the issue fixed.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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