Outage in Vonage
Service Issue in Voice Platform
Resolved MinorIncident Report
Our monitoring system has alerted us to a potential service issue with our Voice platform.
Customer calls made using new sub-API keys may be rated as 'C' under STIR/SHAKEN call grading regulations for outbound PSTN calls.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/09/2025 04:31PM
We can confirm this problem has been resolved, and all services have been restored.
Customer calls made to US destinations using new sub-API keys might have been rated as 'C' under STIR/SHAKEN call grading regulations for outbound PSTN calls during this incident.
The following services were impacted from [2025-05-28 04:00] UTC until [2025-06-09 10:05] UTC:
Voice API
SIP
PSIP
Please let support@api.vonage.com know if you continue to experience problems with this.
MONITORING
11 months ago - at 06/09/2025 11:06AM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
11 months ago - at 06/06/2025 09:49AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 months ago - at 06/05/2025 09:13AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 months ago - at 06/04/2025 05:58PM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 months ago - at 06/04/2025 05:56PM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 months ago - at 06/04/2025 11:46AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 months ago - at 06/04/2025 10:04AM
Our monitoring system has alerted us to a potential service issue with our Voice platform.
Customer calls made using new sub-API keys may be rated as 'C' under STIR/SHAKEN call grading regulations for outbound PSTN calls.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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