Outage in Vonage

Service Issue in Voice Platform

Minor
June 04, 2025 - Started 2 days ago
Official incident page

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Outage Details

Our monitoring system has alerted us to a potential service issue with our Voice platform. Customer calls made using new sub-API keys may be rated as 'C' under STIR/SHAKEN call grading regulations for outbound PSTN calls. We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
IDENTIFIED about 21 hours ago - at 06/05/2025 09:13AM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 06/04/2025 05:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 06/04/2025 05:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 06/04/2025 11:46AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 06/04/2025 10:04AM

Our monitoring system has alerted us to a potential service issue with our Voice platform.

Customer calls made using new sub-API keys may be rated as 'C' under STIR/SHAKEN call grading regulations for outbound PSTN calls.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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