Outage in Vonage

Service Issue with Email Verification: Verify V2

Resolved Minor

April 02, 2026 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Vonage experienced a service issue with their Email Verification - Verify V2 platform where OTP emails were not delivered on time, preventing end-users from completing their 2FA verification. The incident lasted approximately 1.6 hours from 12:08 UTC to 13:45 UTC on April 2, 2026. The service was restored and Vonage continued monitoring to ensure full recovery.

Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications. Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification. Products Impacted: Email Verification - Verify V2 Incident Start Time: 2026-04-02 12:08 UTC We are working with the relevant teams and will provide an update soon. If you have any questions, please contact api.support.vonage.com

Need to monitor Vonage outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 15 hours ago - at 04/02/2026 02:03PM

This Incident is resolved

Start Time: 2026-04-02 12:08 UTC
End Time: 2026-04-02 13:45 UTC

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com

MONITORING about 15 hours ago - at 04/02/2026 01:51PM

We are continuing to monitor for any further issues.

MONITORING about 15 hours ago - at 04/02/2026 01:51PM

Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in Verify V2 Email Verification and the incident should be resolved now.

Start Time: 2026-04-02 12:08 UTC
End Time: 2026-04-02 13:45 UTC

We'll continue to monitor the incident for any further changes.

If you have any questions, please contact api.support.vonage.com

INVESTIGATING about 16 hours ago - at 04/02/2026 12:56PM

Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications.

Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification.

Products Impacted: Email Verification - Verify V2
Incident Start Time: 2026-04-02 12:08 UTC

We are working with the relevant teams and will provide an update soon.

If you have any questions, please contact api.support.vonage.com

Latest Vonage outages

Pakistan SMS - Degradation towards Ufone network - about 15 hours ago

France SMS -Partial Delivery degradation towards Orange network - about 18 hours ago

France Silent Authentication - Service degradation affecting Bouygues Telecom - 1 day ago

Italy SMS - Delivery Degradation towards Wind and TIM Networks - 2 days ago

China SMS - Delivery degradation of Pre-Registered brands - 2 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook