Outage in Vonage
Embedded Signup Impacted Due to Meta Platform Issue
Resolved MinorIncident Report
Summary AI Generated
Vonage's Embedded Signup flow experienced disruption for 1.9 hours due to an issue with Meta's platform, preventing customers from completing onboarding processes. Meta's engineering team identified the root cause and deployed a fix to resolve the third-party provider issue. Vonage services were fully restored after monitoring the situation and coordinating with Meta throughout the incident.
We are currently observing a high level of disruption impacting the Embedded Signup flow, which is affecting onboarding processes.
Meta’s engineering team has identified the root cause, and a fix is actively being deployed. This issue is originating from Meta and is consequently impacting Vonage customers using this functionality.
We are closely monitoring the situation and will share further updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/10/2026 04:16PM
Vonage services are fully restored following today's interruption in Embedded Signup flow caused by third party provider, which impacted onboarding processes from 2026-04-10 00:45:00 UTC until 2026-04-10 14:20:00 UTC.
Thank you for your patience and understanding as our provider worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com.
IDENTIFIED
4 days ago - at 04/10/2026 02:27PM
We are currently observing a high level of disruption impacting the Embedded Signup flow, which is affecting onboarding processes.
Meta’s engineering team has identified the root cause, and a fix is actively being deployed. This issue is originating from Meta and is consequently impacting Vonage customers using this functionality.
We are closely monitoring the situation and will share further updates as soon as more information becomes available.
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