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Outage in Vonage

Service issue in 10DLC SMS platform

Resolved Minor
May 20, 2026 - Started 6 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Vonage experienced a service issue affecting SMS delivery through their 10DLC platform that impacted outbound message delivery for customers using 10DLC numbers. The engineering team identified the root cause and applied initial mitigations before monitoring the recovery process. The service was fully restored after 4.6 hours of disruption.

Our engineering team is working to resolve the issue that may be impacting your SMS delivery using 10DLC numbers. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 05/20/2026 02:02PM

Vonage services are fully restored following today's interruption in 10DLC SMS services from [2026-05-12 10:00] UTC until [2026-05-20 10:00] UTC.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com

MONITORING 6 days ago - at 05/20/2026 11:09AM

Vonage services continue to show signs of recovery following today's interruption in 10DLC SMS services.

We'll continue to provide further updates here within the next 2 hours, and once full service is restored.

Thank you for your patience and understanding as we work to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com

IDENTIFIED 6 days ago - at 05/20/2026 10:39AM

Our engineering team has identified the issue that may be impacting your outbound SMS delivery using 10DLC numbers and has applied initial mitigations.


We will continue to provide further updates within the next 2 hours, and once full service is restored.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com

INVESTIGATING 6 days ago - at 05/20/2026 09:25AM

Our engineering team is working to resolve the issue that may be impacting your SMS delivery using 10DLC numbers.

We'll continue to provide further updates here within 2 hours.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com

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