Outage in Vonage
[Video API] Archive uploading to custom cloud storage fails in Vonage Video API Unified Environment
Resolved MajorIncident Report
Summary AI Generated
Archive uploading to custom cloud storage failed in Vonage Video API Unified Environment for 3.9 hours, while the OpenTok environment remained unaffected. Affected archives were automatically stored in fallback storage and could be manually downloaded from the Video API dashboard during the outage. Engineers identified and implemented a fix, fully resolving the incident.
We are aware of issues that may be impacting your Archive uploading to custom cloud storage. The issue affects Vonage Video API Unified Environment only and does not impact Vonage Video API OpenTok environment.
Archives are not being lost. Affected archives are stored in fallback storage up to 72 hours and can be downloaded manually from the Video API dashboard [Video Logs] section.
Our engineers are working to quickly resolve the issue.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/20/2026 06:24PM
This incident has been resolved.
MONITORING
6 days ago - at 05/20/2026 06:05PM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
6 days ago - at 05/20/2026 05:46PM
The issue has been identified, and a fix is now being implemented. We'll update soon once the incident is fully recovered.
INVESTIGATING
6 days ago - at 05/20/2026 04:05PM
Our engineering team is working to resolve the issue.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
INVESTIGATING
6 days ago - at 05/20/2026 02:33PM
We are aware of issues that may be impacting your Archive uploading to custom cloud storage. The issue affects Vonage Video API Unified Environment only and does not impact Vonage Video API OpenTok environment.
Archives are not being lost. Affected archives are stored in fallback storage up to 72 hours and can be downloaded manually from the Video API dashboard [Video Logs] section.
Our engineers are working to quickly resolve the issue.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
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