Outage in Vonage
Service issue in Voice API platform
Resolved MinorIncident Report
Summary AI Generated
Vonage's Voice API experienced a ~1.7-hour outage affecting WebSocket connections in the EU and APAC regions, where authentication headers were not being sent. The issue began at 16:16 UTC on July 1, 2026, was identified and monitored through recovery, and was fully resolved by 08:53 UTC on July 16, 2026. Services were confirmed fully restored following the interruption.
We are aware of an issue currently impacting Voice API WebSocket connections in the EU and APAC regions, where authentication headers are not being sent. We are actively working to resolve this as quickly as possible and will provide a further update within 1 hour.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/16/2026 09:46AM
Vonage services impacting WebSocket connections in the EU and APAC regions where authentication headers were not being sent have been fully restored following the service interruption, which began at [2026-07-01 16:16] UTC. Full resolution has been confirmed effective [2026-07-16 08:53] UTC. Thank you for your patience and understanding as we worked to restore services.
If you have any questions, please contact api.support.vonage.com.
MONITORING
2 days ago - at 07/16/2026 09:07AM
Vonage services continue to show signs of recovery following the interruption in WebSocket connections, where authentication headers are not being sent. We'll continue to provide further updates here. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
IDENTIFIED
2 days ago - at 07/16/2026 08:56AM
We have identified the issue that's impacting WebSocket connections where authentication headers are not being sent. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
INVESTIGATING
2 days ago - at 07/16/2026 08:06AM
We are aware of an issue currently impacting Voice API WebSocket connections in the EU and APAC regions, where authentication headers are not being sent. We are actively working to resolve this as quickly as possible and will provide a further update within 1 hour.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
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