Outage in Vonage
Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers
Resolved MinorIncident Report
Summary AI Generated
Vonage experienced an SMS delivery degradation affecting a subset of Long Virtual Numbers (LVNs) sending to Canadian networks, lasting approximately 4.8 hours starting July 16, 2026 at 19:05 UTC. The issue originated with Vonage's LVN supplier, who identified the root cause and applied mitigations before confirming full resolution. Services were fully restored by 01:10 UTC on July 17, 2026.
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/17/2026 01:11AM
Vonage services have been fully restored following today’s service interruption reported by our LVN supplier, which began at 2026-July-16 19:05 UTC. Full resolution of the incident has been confirmed by our LVN supplier effective 2026-July-16 12:10 AM UTC. Thank you for your patience and understanding as we worked with our LVN supplier to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
MONITORING
1 day ago - at 07/17/2026 12:06AM
A fix has been implemented and we are monitoring the results.
MONITORING
1 day ago - at 07/16/2026 09:59PM
Thank you for your patience following our LVN supplier's reported service interruption earlier today which may have impacted your ability to use Long Virtual Numbers.
Our LVN supplier has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue.
We’ll provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
INVESTIGATING
1 day ago - at 07/16/2026 08:25PM
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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