Outage in Vonage
Channel Manager API for RCS Message Opt-Out Disruption
Resolved MinorIncident Report
Summary AI Generated
Vonage's Channel Manager API experienced a disruption beginning July 30, 2026 at 06:30 UTC, during which RCS message opt-out requests failed to process correctly. The incident lasted approximately 5 hours, affecting customers relying on the API to handle RCS opt-outs. Full service was restored and confirmed resolved by 08:08 UTC, following a monitoring period.
We are currently aware of an issue impacting the Channel Manager API. Some RCS message opt-out requests made via the Channel Manager API are failing to process correctly, and our engineering team is actively investigating the issue
We'll provide further updates within next one hour.
Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/30/2026 03:51PM
Vonage services have been fully restored following today's service interruption in RCS message opt-out requests via the Channel Manager API, which began at 2026-07-30 06:30:00 UTC. Full resolution has been confirmed effective 2026-07-30 08:08:00 UTC
Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
MONITORING
5 days ago - at 07/30/2026 01:09PM
Vonage services continue to show signs of recovery following today's interruption in RCS message opt-out requests via the Channel Manager API.
We'll continue to monitor and provide further updates here within the next 2 hours and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
5 days ago - at 07/30/2026 11:50AM
We continue to work to resolve the issue impacting RCS message opt-out requests via the Channel Manager API.
We'll continue to provide further updates here within next one hour.
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
5 days ago - at 07/30/2026 10:46AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 07/30/2026 10:35AM
We are currently aware of an issue impacting the Channel Manager API. Some RCS message opt-out requests made via the Channel Manager API are failing to process correctly, and our engineering team is actively investigating the issue
We'll provide further updates within next one hour.
Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
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