Outage in Vonage
Voice API degradation in EU region
Resolved MinorIncident Report
Summary AI Generated
Vonage's Voice API experienced a degradation in the EU region on September 28, 2026, causing call failures from approximately 06:05 UTC. The incident lasted roughly 49 minutes before full resolution was confirmed at 06:54 UTC.
We are aware of issues that may be impacting your Voice API services in the EU region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/28/2026 07:46AM
Vonage services have been fully restored following today's service interruption, where you may have experienced call failures in the EU region, which began at 2026-09-28 06:05:00 UTC. Full resolution has been confirmed effective 2026-09-28 06:54:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
INVESTIGATING
1 day ago - at 09/28/2026 06:45AM
We are aware of issues that may be impacting your Voice API services in the EU region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
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