Outage in Vorco

Unplanned Event - SkyPhone Standard

Resolved Minor

May 20, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

Start Time: 0930 Service(s) Affected: SkyPhone Standard Customer Impact: We're seeing instances of one-way audio on calling and are investigating. We apologise for any inconvenience this may cause.

Components affected

Vorco SkyPhone Standard Vorco Calling for Teams

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/21/2025 12:46AM

We believe this is now fully resolved and apologise for the service interruption. We'll be following up with our upstream provider to better understand the cause of this.

MONITORING 11 months ago - at 05/21/2025 12:09AM

A fix has been put in place just before 11:55am to mitigate the issue with one-way audio. If customers are still experiencing issues with one-way audio after 11:55am today, please email the date, time and phone number to support so we can investigate.

IDENTIFIED 11 months ago - at 05/20/2025 11:31PM

The issue with one-way audio has been confirmed as being in an upstream network calls traverse through. We are liaising to get a fix or workaround as soon as possible.

INVESTIGATING 11 months ago - at 05/20/2025 10:49PM

Start Time: 0930
Service(s) Affected: SkyPhone Standard
Customer Impact: We're seeing instances of one-way audio on calling and are investigating.

We apologise for any inconvenience this may cause.

Latest Vorco outages

Unplanned Event - Chorus outage in West Auckland - about 2 months ago

Unplanned Event - Issues reaching certain websites - 6 months ago

Unplanned Event - Backend database unavailable - 7 months ago

Unplanned Event - SkyPhone Standard - 12 months ago

Unplanned Event - Inbound calls to Teams Auto Attendants and Call Queues ring but do not connect - about 1 year ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook