Outage in Vorco
Unplanned Event - SkyPhone Standard
Resolved Minor
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Outage Details
Start Time: 0930
Service(s) Affected: SkyPhone Standard
Customer Impact: We're seeing instances of one-way audio on calling and are investigating.
We apologise for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 05/21/2025 12:46AM
We believe this is now fully resolved and apologise for the service interruption. We'll be following up with our upstream provider to better understand the cause of this.
MONITORING
18 days ago - at 05/21/2025 12:09AM
A fix has been put in place just before 11:55am to mitigate the issue with one-way audio. If customers are still experiencing issues with one-way audio after 11:55am today, please email the date, time and phone number to support so we can investigate.
IDENTIFIED
18 days ago - at 05/20/2025 11:31PM
The issue with one-way audio has been confirmed as being in an upstream network calls traverse through. We are liaising to get a fix or workaround as soon as possible.
INVESTIGATING
18 days ago - at 05/20/2025 10:49PM
Start Time: 0930
Service(s) Affected: SkyPhone Standard
Customer Impact: We're seeing instances of one-way audio on calling and are investigating.
We apologise for any inconvenience this may cause.
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