Outage in Vorco
Unplanned Event - Backend database unavailable
Resolved MajorIncident Report
Start Time: 0400
Service(s) Affected: Internet Access, Billing/Provisioning Portals
Customer Impact: Some customers are offline due to unavailability of backend authentication services.
We apologise for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/17/2025 05:54PM
Billing/provisioning portals are now available again also. All impacted customers with ICMP ping enabled are showing as back online.
IDENTIFIED
about 2 months ago - at 09/17/2025 05:22PM
We have identified the problem, and are working to resolve it, and hope to have services back to normal within 30 minutes.
IDENTIFIED
about 2 months ago - at 09/17/2025 05:02PM
Start Time: 0400
Service(s) Affected: Internet Access, Billing/Provisioning Portals
Customer Impact: Some customers are offline due to unavailability of backend authentication services.
We apologise for any inconvenience this may cause.
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