Outage in Voxox

Voxox - SMS, Voice, and Portal Service Interruption

Resolved Major
July 22, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

CloudPhone Engineers are investigating received reports that users are unable to reach certain pages in their user portals.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/23/2024 04:31PM

This incident has been resolved.

MONITORING 10 months ago - at 07/23/2024 04:27PM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 07/23/2024 04:16PM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 07/23/2024 04:05PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 07/23/2024 02:14PM

Our engineering teams are implementing fixes across our infrastructure that will continue to restore the remaining impacted services.

IDENTIFIED 10 months ago - at 07/23/2024 03:10AM

At this time, while the issues were identified and localized to a third-party cloud services provider. Both our engineering and management teams are actively working with our third-party vendor to resolve the issue as quickly as possible.

IDENTIFIED 10 months ago - at 07/22/2024 09:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 07/22/2024 05:42PM

The issue has been identified and a fix is currently being worked on.

INVESTIGATING 10 months ago - at 07/22/2024 01:52PM

CloudPhone Engineers are investigating received reports that users are unable to reach certain pages in their user portals.

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