Investigating SMS and Portal Connectivity Issues

At 14:16 CST, DNS Records that had been published to Cloudflare for several months were mysteriously removed, as indicated by the logs provided by Cloudflare.

At 14:17:22 CST, Voxtelesys monitoring systems detected Origin Errors being reported by Cloudflare across various API endpoints and portal.voxtelesys.net.

At 14:33 CST, Voxtelesys engineering pushed a mass DNS record change to the voxtelesys.net domain.

By 14:36 CST, the DNS change had propagated to mainstream public DNS resolvers.

This entire event lasted 20 minutes.

We have engaged Cloudflare's Enterprise Support and are awaiting a much-needed explanation to the logs provided to us.

We apologize for the inconvenience and will continue to monitor closely for any further issues.

A temporary fix has been implemented. If you are still seeing issues, please flush any DNS resolver cache. If the issue persists please contact support@voxtelesys.com.

Voxtelesys NOC has received reports of intermittent issues with SMS and reaching the portal. Voxtelesys network engineering is currently investigating.