Outage in Voxtelesys

Partial outage affecting inbound AT&T Toll Free

Resolved Minor

October 27, 2022 - Started over 3 years ago
Official incident page

Incident Report

Starting around 2PM CDT, we were alerted of unusual inbound Toll Free traffic patterns affecting numbers provisioned with AT&T. We immediately removed AT&T by activating our disaster recovery templates that exclude AT&T. The migration took approximately 30-45 minutes for all traffic to be off of AT&T. After removing AT&T from routing, we were informed that AT&T experienced a failure at the core of their network. Once AT&T verifies a fix has been implemented, we will confirm via in-house tests and metrics before adding AT&T back to our Toll Free templates.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 10/27/2022 11:19PM

Starting around 2PM CDT, we were alerted of unusual inbound Toll Free traffic patterns affecting numbers provisioned with AT&T. We immediately removed AT&T by activating our disaster recovery templates that exclude AT&T. The migration took approximately 30-45 minutes for all traffic to be off of AT&T.

After removing AT&T from routing, we were informed that AT&T experienced a failure at the core of their network. Once AT&T verifies a fix has been implemented, we will confirm via in-house tests and metrics before adding AT&T back to our Toll Free templates.

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