Outage in Voxtelesys
DFW Data Center IP Routing Degradation
Resolved MinorIncident Report
Voxtelesys NOC was alerted of a downed circuit affecting our DFW datacenter. The issue was isolated to a single Tier-1 upstream transit provider, which was automatically withdrawn from routing. Within 30 seconds, alternative IP transit providers successfully rerouted the affected traffic.
We have an active trouble ticket with the implicated IP transit provider who is suspecting a potential fiber cut in Mckinney, TX.
We are continuing to monitor.
Components affected
Voxtelesys Hosted 3CX Voxtelesys SIP Outbound Calling Voxtelesys SIP Inbound CallingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 08/02/2024 04:12AM
Further investigation showed a fiber cut which has now been spliced.
IDENTIFIED
almost 2 years ago - at 08/01/2024 10:02PM
Voxtelesys NOC was alerted of a downed circuit affecting our DFW datacenter. The issue was isolated to a single Tier-1 upstream transit provider, which was automatically withdrawn from routing. Within 30 seconds, alternative IP transit providers successfully rerouted the affected traffic.
We have an active trouble ticket with the implicated IP transit provider who is suspecting a potential fiber cut in Mckinney, TX.
We are continuing to monitor.
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