Outage in Voxtelesys

DFW Data Center IP Routing Degradation

Resolved Minor
August 02, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

Voxtelesys NOC was alerted of a downed circuit affecting our DFW datacenter. The issue was isolated to a single Tier-1 upstream transit provider, which was automatically withdrawn from routing. Within 30 seconds, alternative IP transit providers successfully rerouted the affected traffic. We have an active trouble ticket with the implicated IP transit provider who is suspecting a potential fiber cut in Mckinney, TX. We are continuing to monitor.
Components affected
Voxtelesys SIP Inbound Calling Voxtelesys Hosted 3CX Voxtelesys SIP Outbound Calling

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/02/2024 04:12AM

Further investigation showed a fiber cut which has now been spliced.

IDENTIFIED over 1 year ago - at 08/01/2024 10:02PM

Voxtelesys NOC was alerted of a downed circuit affecting our DFW datacenter. The issue was isolated to a single Tier-1 upstream transit provider, which was automatically withdrawn from routing. Within 30 seconds, alternative IP transit providers successfully rerouted the affected traffic.

We have an active trouble ticket with the implicated IP transit provider who is suspecting a potential fiber cut in Mckinney, TX.

We are continuing to monitor.

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