Outage in Wakeo

Global slow-down on API and Webapp response time

Resolved Minor

September 27, 2021 - Started over 4 years ago
Official incident page

Incident Report

We are currently facing a database performance issue impacting both API and Webapp response time. API request rate has been temporarily throttled to reduce database stress. Engineers are actively working on identifying the issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 09/28/2021 07:19AM

API request rate limitation was set back to its original value.
No other performance issue has been detected over the last few hours.
This incident is resolved.

MONITORING over 4 years ago - at 09/27/2021 04:31PM

The performance issue has been identified by our engineers.
A bugfix has been deployed, and we're still monitoring both API and Webapp to ensure there are no other hidden issues.
Webhooks have been slowed-down, but will be rescheduled without any loss.

INVESTIGATING over 4 years ago - at 09/27/2021 03:43PM

We are currently facing a database performance issue impacting both API and Webapp response time.
API request rate has been temporarily throttled to reduce database stress.
Engineers are actively working on identifying the issue.

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