Outage in Waterford Research Institute

Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application

Resolved Major

April 15, 2023 - Started almost 3 years ago
Official incident page

Incident Report

We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/15/2023 11:30AM

This issue has been resolved

MONITORING almost 3 years ago - at 04/15/2023 11:18AM

The root cause has been addressed, and affected functionality has been restored.

IDENTIFIED almost 3 years ago - at 04/15/2023 10:56AM

The root cause has been identified. We are working to restore services.

INVESTIGATING almost 3 years ago - at 04/15/2023 10:41AM

We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.

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