Outage in Wealthsimple

Crypto swap and withdrawal issues

Resolved Minor
November 12, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Crypto swapping and withdrawals are currently unavailable. Our team is working on a solution. L'échange et les retraits de crypto sont actuellement indisponibles. Notre équipe travaille sur une solution.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/12/2025 07:54PM

This has been resolved.

Ce problème a été résolu.

IDENTIFIED 3 days ago - at 11/12/2025 06:50PM

The issue has been identified and a fix is being implemented.

Le problème a été identifié et une solution est actuellement mise en oeuvre.

INVESTIGATING 3 days ago - at 11/12/2025 06:37PM

We are currently investigating this issue.

Notre équipe examine présentement la situation.

INVESTIGATING 3 days ago - at 11/12/2025 06:31PM

Crypto swapping and withdrawals are currently unavailable.
Our team is working on a solution.

L'échange et les retraits de crypto sont actuellement indisponibles.
Notre équipe travaille sur une solution.

Latest Wealthsimple outages

Live support service issues | Problèmes de service de soutien en temps réel - 15 days ago
Account value display issues/ Problèmes d'affichage des valeurs de compte - 16 days ago
Crypto trading issues | Problèmes de négociation de crypto - 21 days ago
System Issues | Difficultés techniques - 26 days ago
System Issues | Difficultés techniques - 26 days ago

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