Outage in Weave

SMS Messages slow to populate in thread

Resolved Minor
September 03, 2024 - Started about 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently seeing issues with delays in sms messages loading in the sms threads for a specific patient.
Components affected
Weave SMS (texting) Service
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/03/2024 11:45PM

This incident has been resolved.

MONITORING about 1 year ago - at 09/03/2024 07:50PM

Our SMS servers show that all messages are caught up. We are monitoring for any further delays reported from customers.

INVESTIGATING about 1 year ago - at 09/03/2024 04:00PM

We are currently seeing issues with delays in sms messages loading in the sms threads for a specific patient.

Latest Weave outages

"Error looking up conversation" - about 4 hours ago
Phones Offline - 13 days ago

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