Weave's phone service experienced an issue where callers dialing into call queues were unable to connect to live calls, affecting the phone service component for 3.6 hours. The problem was identified and a fix was implemented, with the incident being resolved after a brief monitoring period.
This incident has been resolved.
A fix has been implemented and we are monitoring the resolution.
The issue has been identified, and a fix is being implemented.
We are currently investigating why when you dial into your call queue you are not able to connect to a live call.
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