Outage in Weave
Call queue's not connecting to live calls
Resolved MinorIncident Report
Summary AI Generated
Weave's phone service experienced an issue where callers dialing into call queues were unable to connect to live calls, affecting the phone service component for 3.6 hours. The problem was identified and a fix was implemented, with the incident being resolved after a brief monitoring period.
We are currently investigating why when you dial into your call queue you are not able to connect to a live call.
Components affected
Weave Phone ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/23/2026 08:16PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/23/2026 08:12PM
A fix has been implemented and we are monitoring the resolution.
IDENTIFIED
about 1 month ago - at 03/23/2026 08:09PM
The issue has been identified, and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 03/23/2026 04:43PM
We are currently investigating why when you dial into your call queue you are not able to connect to a live call.
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