Outage in WebID Solutions

Degraded performance - Video Call centers

Resolved Minor

September 22, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have noticed degraded performance for our WebID video call centers. We are currently investigating the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/22/2025 09:21AM

Issue has been resolved.

MONITORING 6 months ago - at 09/22/2025 08:32AM

A fix has been applied. The video call centers are currently working at normal performance again. We are monitoring the systems.

INVESTIGATING 6 months ago - at 09/22/2025 08:10AM

We have noticed degraded performance for our WebID video call centers. We are currently investigating the issue.

Latest WebID Solutions outages

Partial outage - AccountID - about 1 month ago

Production outage - biometric scan for automated products - 2 months ago

Staging unavailable - 4 months ago

Database cluster outage - 6 months ago

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