Between 07:00 and 07:15 (CEST), VideoID operations experienced a partial disruption due to an ACD server service issue affecting queue visibility. The service was restarted and normal operations were fully restored.
The impact was limited to a small number of agents, while the majority of agents continued operating as expected and identifications were successfully processed throughout the entire period.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
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