Outage in WebID Solutions
Minor Service Interruption – VideoID
Resolved MinorIncident Report
Between 07:00 and 07:15 (CEST), VideoID operations experienced a partial disruption due to an ACD server service issue affecting queue visibility. The service was restarted and normal operations were fully restored.
The impact was limited to a small number of agents, while the majority of agents continued operating as expected and identifications were successfully processed throughout the entire period.
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RESOLVED
8 months ago - at 09/01/2025 05:46AM
Between 07:00 and 07:15 (CEST), VideoID operations experienced a partial disruption due to an ACD server service issue affecting queue visibility. The service was restarted and normal operations were fully restored.
The impact was limited to a small number of agents, while the majority of agents continued operating as expected and identifications were successfully processed throughout the entire period.
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